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cancelling or changing an order
If you have already placed your order but wish to cancel or change it for any reason (eg. your spouse already bought the item you just ordered, you changed your mind or you didn't read the help section entitled "delivery times" before ordering - thought it would reach you tomorrow but now realize it won't), you may or may not be able to do so before your order ships.
"But I just placed my order an hour ago! Surely I can still cancel it!?"
We are set up to fill orders as fast as possible and once your order has been placed and payment completed, a real person processes your order and your order is released to the shipping warehouse as quickly as possible for fulfillment.
If you have already received an e-mail order confirmation (either from us or our payment processor) letting you know when you may expect your order to reach you, it is most likely too late to cancel your order before it ships. At that point it has already been released to the warehouse/s and once that happens there is no going back.
The good news is that even if you e-mail us to cancel your order and we respond letting you know that it is too late to cancel, you can return your order within 30 days. Please see our returns policy.
If after reading the above, you still think there is a chance to cancel your order, please contact us at info@homeschoolingsupply.com.
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contact us
Like many online retailers (eg. Amazon, Overstock, eBay, etc.), we conduct all our business online and via e-mail. We have a proven reputation of honest dealing and good customer service that we've earned over the years. You may contact us by e-mail at:
Between 9am to 9pm Pacific time your e-mail will usually be answered within a hour or two, otherwise it will be promptly answered on the next day.
Please also see our 30 day money back guarantee and if you still have any questions about our customer service try us with a question before you buy!
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coupons
We offer our very best pricing on every product we sell - everyday, right here on this site! No coupon codes are needed to get the very best deal we offer.
We don't accept or honor 3rd-party coupons or coupon codes although there seem to be many inventive sites (over which we have no control) that do list HomeschoolingSupply.com coupons on them.
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delivery times "regularly stocked items"
When will my order be delivered?
before you place your order
Add the items you wish to purchase to your shopping cart to get the estimated delivery date with ground or 3 day select delivery.
Please note that if you choose to fund your purchase by PayPal eCheck instead of credit card or an existing PayPal balance at the time you checkout, please add an additional 4 business days for your payment to clear. |  | The estimated delivery date shown in your shopping cart accounts for the time it takes to leave our warehouse, weekends and actual business days in transit. Checking out with 3 day select shipping doesn't necessarily mean you are going to get your order in 3 days. Please use the estimated delivery date shown as your guide.
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after you have placed your order
Check the e-mail address you ordered with for an order response e-mail. If you have already placed an order but have not received an order response e-mail from us or are not sure if your order went through please check your order status.
calculate your own estimated delivery date
Orders usually leave the warehouse within the period of time indicated in the detailed product listing. For ground shipping, to figure out an approximate delivery date add 4 business days onto the 'usually ships within' time noted in the product description. Eg. if an item 'usually ships within 24 to 48 hours', you can expect to receive it within 6 business days from the date of your order. Please note that if you choose to fund your purchase by PayPal eCheck instead of credit card at the time you checkout, please add an additional 4 business days for your payment to clear.
backordered items
For items marked "ON BACKORDER", shipping times will vary. Orders placed for delivery outside the contiguous 48 states of the USA (APO's, AK, PR or HI) will take significantly longer to arrive and may require additional shipping charges. We are not able to ship all items outside of the contiguous 48 states. If you choose to order a backordered item, please check your order response e-mail carefully for more details.
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order status, confirmation and tracking
Check the e-mail address you ordered with for an order response e-mail.
If you have already placed an order but have not received an order response e-mail from us or are not sure if your order went through please check your order status.
For a tracking number, you may contact us by e-mail at:
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ordering by mail
We prefer that you place your order online with a credit card so that we can ship your product more quickly, but we do accept non credit-card orders.
1. Once you have selected the products you want to order, carefully note the full product names, product numbers and prices along with the ship-to address and your e-mail address for order confirmation.
2. Calculate your shipping charges based on the shipping fees table here and total your order. Please note that very heavy items, such as furniture pieces, will require additional shipping charges. We recommend that you contact us to confirm your shipping costs if you want to order a heavy item.
3. Purchase an International Postal Money Order (please note it must say "International", not "Domestic") from your local post office for the total amount, including shipping. Make it payable to True Media Corp. and mail it to:
4. We will e-mail you when we receive your payment and let you know when you may expect to receive your order.
5. Thank you very much, please e-mail us with any questions at info@homeschoolingsupply.com.
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payment methods
We accept Mastercard, Visa, Discover and American Express through our our payment processor PayPal. With PayPal you can choose a number of ways to pay - from your PayPal account balance, or you can charge your credit card, or debit your PayPal confirmed checking account. PayPal no longer requires you open a PayPal account to complete your credit card payment. Making a payment to us through PayPal is easy, fast, safe and secure.
We have also added the option to use Google Checkout. The address listed for True Media Corp. in the Google Checkout screen is our US shipping depot only. Please address all snail-mailed order correspondence to the Canadian mailing address listed above above.
A special note to our customers choosing to pay via Google Checkout: Your card will be charged when we receive your order, confirm availability of the item/s you ordered and place your order into fulfillment. In the majority of cases, we only confirm shipment of your order when we have a tracking number to enter into the Google Checkout system. Even if you have not received notification of shipment via Google Checkout, your order may already be in transit. We will notify you if there is any delay in your order or if there is not a very good chance it will reach you on or before the estimated delivery date as displayed in the shopping cart.
We also accept school purchase orders.
You may also order by mail.
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returns policy and 30 day money back guarantee
All products purchased from HomeschoolingSupply.com are eligible for a limited 30-day money back guarantee unless the product's detailed description page expressly states otherwise. To be eligible for return, products (except in the case of defective products) must be returned unopened and/or complete with the original packaging and must be in resaleable condition.
To be eligible for return, software, CD-ROM's and video products (DVD or VHS) must be unopened in the original packaging. Opened software, CD-ROM or video products (DVD or VHS) are not eligible for return unless defective.
If you wish to return product/s purchased within the last 30 days and which meet the criteria listed here, you must first e-mail us to obtain a return authorization (RA) number and return shipping instructions.
Products returned which are not in original or unopened condition (except defective products), or products returned beyond 30 days of the original purchase date or, products returned unaccompanied by a valid RA number will not be eligible for refund or exchange.
Once an item is received back in acceptable condition with a valid RA number we will issue a refund to the PayPal account or Google Checkout account you originally purchased with for the full merchandise purchase price less a 15% restocking fee. No restocking fee will apply in the case of defective or incorrectly shipped items. We cannot refund your initial shipping charge nor can we reimburse you for return shipping unless the return is due to our shipping error or in the case of defective products.
After 30 days from the date of purchase returns, exchanges and refunds are no longer available for any reason.
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shipping
We DO NOT ship outside the USA, offer rush shipping (faster than 3 day select), ship to PO boxes or ship via your account with 3rd party billing. Please double-check your ship-to address before completing checkout. Once an order is placed, you most likely will not be able to make changes to it.
Please e-mail us for a special shipping quotation before placing your order if you wish delivery outside the contiguous 48 states (eg. AK, HI, Guam or PR). APO's and FPO's may use our regular online checkout and we'll ship your order via USPS Priority mail although the actual delivery date will most likely be later than estimated delivery date you see in the shopping cart screen. Additional shipping charges may apply but we will e-mail you if this is the case. We are not able to ship all items outside the contiguous 48 states of the USA.
For help with determining when your order would reach you please see delivery times.
shopping cart
merchandise total | 
shipping & handling charge* | 
shipping & handling charge* | | $0.01 - 9.99 |
$11.90 |
$34.51 |
| $10.00 - 49.99 |
$13.90 |
$40.31 |
| $50.00 - 99.99 | $15.70 |
$45.53 |
| $100.00 - 199.99 |
$18.85 |
$54.67 |
| $200.00 and over |
$27.40 |
$79.46 |
*Some items may have special reduced, free or increased shipping charges which are noted on the products' detail pages. If a special shipping charge is applicable to a product you are ordering, the special shipping charge will automatically be calculated in your shopping cart. If you add a product with regular shipping to a shopping cart containing an item with free shipping, shipping charges will be calculated for the product with regular shipping and will appear in your shopping cart. Some orders are eligible for USPS Media Mail shipping at a reduced rate. If your order qualifies for UPS Media Mail shipping, you will be able to select that shipping method in your shopping cart.
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sales tax
You pay no sales tax.
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school purchase orders
We prefer that you place your order online with a credit card so that we can ship your order more quickly, but we do accept purchase orders from accredited schools and school districts in the USA. Since school purchase orders are relatively expensive for us to process and in continuing efforts to keep our costs low, we respectfully request that your minimum purchase order total be $50.00 or more.
1. Select the products you'd like to order from our online catalog, carefully noting the item numbers of the products you'd like to order.
2. Calculate your shipping charges based on the total value of the merchandise you are ordering. Please note that very heavy items, such as furniture pieces, will require additional shipping charges. We recommend that you contact us to confirm your shipping costs if you want to order a heavy item.
3. Complete your P.O. and mail to us at the address listed below. Please note that we never charge sales tax so there is no need to provide proof of your tax-free status. For faster service, scan your completed P.O. to us at .
4. Pay our invoice upon receipt with a regular US dollar school/school district check. No need to worry about currency exchange rates, duty or anything like that since we accept payment in US dollars and ship directly from our US manufacturers.
W-9/W-8BEN-E Form
Download and print our completed W-8BEN-E form in .pdf format. Just right-click this link and to open on your computer and printing. The W-8BEN-E form is the non-US equivalent of the W-9 form required by many public institutions before making payment.
5. Thank you very much, please e-mail us with any questions at info@homeschoolingsupply.com.
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securitiy
We use PayPal and Google Checkout payment processing services. When you click to check out and pay for your shopping cart order, the payment and/or your credit card information is placed on PayPal or Google's site. We never see your credit card number, only that an order has been placed and paid for.
All confidential information in transit from your computer to the payment processor uses the Secure Socket Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available.) Before you even register or login to the PayPal or Google site, their server checks that you're using an approved browser - one that uses SSL 3.0 or higher.
Once your information reaches the payment processor, it resides on a server that is heavily guarded both physically and electronically. Servers sit behind an electronic firewall and are not directly connected to the Internet, so your private information is available only to authorized computers.
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shopping cart problems
If you experiencing difficulties checking out, or adding to your shopping cart, or are receiving an 'Error 3014' (eg. you cannot add items to your shopping cart, or your cart is empty when you go to check out), we would suggest trying two things:
1. Make sure your Internet browser is set to accept cookies. Our shopping cart requires cookies in order to work.
2. If enabling cookies doesn't work, we suggest making sure you are running the latest version of Internet Explorer.
If the above suggestions do not work for you, please contact us.
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stock status
On the product detail page of each item, we list whether the particular item is a "Regularly stocked item" or if it is on backorder. If an item is listed as a "Regularly stocked item", this means that in most cases this item will be available for shipment right away. Although we try to make sure that all backordered items are listed as such, occasionaly, an item listed as a "Regularly stocked item" will have recently gone on backorder and will not be available to ship immediately.
If you do place an order for a backordered item, we will notify you by e-mail of the backorder and will provide you options as to how to proceed. If you wish, before you place your order, you may contact us to find out the exact current stock status of the item you are interested in ordering.
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